Client:
§ A Leading UK based Air Testing solutions
provider
Challenges:
§ Implement Salesforce for their field service
engineers and develop automations and processes to streamline their messy
business process.
The Solution:
§ Salesforce Sales and Service cloud
implementation with Enterprise edition to effectively orchestrate the Sales and
Service processes of the customer. Development of a custom App which could be
used to structure and develop an Air testing solution which could be further
licensed to other service providers. Custom Development using Apex and Visual
Force along with several Salesforce automations was used to develop the
complete solution. Conga was used for document generation.
Benefits:
§ An efficient system which could track all the
details required for effective customer service.
§ Huge cost reduction from their previous
on-premise software.
§ Better flexibility to build event their
smallest business process into the system.
§ Better reporting and visibility for the
Senior Management.
§ Better Revenue opportunity with the help of
the Air Testing App.
